|
Work Experience
|
|
Information Technology Specialist (Customer Support)
|
August 28, 2011 - Present
|
|
Veteran's Administration Albany Medical Center, Albany, NY
|
|
|
GS-11 Information Technology Specialist. Sole-tech on-duty for 5:00pm to 1:30am shift in Albany. Troubleshooting of flo-carts, med-carts, printers, workstations and other devices. Tasked with most moves during off-hours and inventory of hospital wings. Involved in part with Applications software, customer support, data management, internet, network services, operating systems, policy and planning security, systems administration and systems analysis.
-
|
|
Technology Support Specialist
|
March 2011 - August 2011
|
|
The Journal Register Company, Troy, NY & Saratoga, NY
|
|
On-Site IT person responsible for IT needs for 2 newspapers in the Capital NY Region. - Publication software support
- Cell phone and Exchange support
-
|
|
Information Technology
|
June 2007 - March 2011
|
|
ResortQuest, Hilton Head Island, SC
|
|
Solely Responsible for all I.T. Related operations at this market. Duties include: - Administration of 8 Servers on site, including Domain Controllers and Active Directory (Windows 2003 Architecture)
- Support for work staff of 45 Employees and workstations
- Administration of 8 network printers and multi-function devices
- Administration of Mitel ICP 3300 VoIP Phone System
- Employee Cell phone use; adding, removing, suspending, etc
- Nightly Server Data-Backup
- SOX (for I.T.) Compliance
- Budgeting for I.T. Purchases
- Other duties as directed by Corporate IT department.
-
|
|
Technical Services Represenative
|
January 2005 - June 2007
|
|
DBH Global Inc., Hilton Head Island, SC
|
|
Part of a team of two tasked with: - day to day operations of an Insurance Brokerage IT Department, (most users remote from areas of U.S. through Citrix and remote desktop access)
- Administration of 10 Servers on-site locally to include Data Servers, SQL Servers, Citrix Servers, and Microsoft Exchange
- Day-time calls for troubleshooting from local and remote employees
- Assisted in several large scale network and Avaya phone systems cut-overs and physical relocation moves (Ohio and South Carolina)
- Administration for Cisco PIX firewall, routers and switches as well as Cisco VPN
- Administration for 2 locations and remote VPN software users
- Avaya Definity and Avaya Audix programming and upkeep for 2 locations
- other duties as needed for network, hardware and phone equipment.
-
|
|
SWAP Survey Technician, Wireless
|
August 2004 - December 2004
|
|
Core Technology Solutions, Various in GA, SC, FL and AL
|
|
Part of a nationwide team providing on-site surveys for the Home Depot SWAP Program; a program aimed at improving their wireless needs. Surveys involved: - daily on-site inspections, to include digital photographs, CAD drawing notation, and note taking of wireless signal obstructions
- tasked with notating open ports on store's Networking cabinets
- Personally completed of 60+ sites in this time frame; zero "roll-over" and zero cancellations.
-
|
|
AERO2 Project Installer, State Farm
|
August 2003 - February 2004
|
|
Core Technology Solutions, Various in GA and SC
|
|
Part of a team of 300+ installers nationwide on the State Farm AERO2 project; the largest O/S system roll out ever completed at the time. Project included: - new server install for each location
- copy of old data to new server
- upgrade to windows 2000 Advanced server from Windows NT
- migrate workstations to Windows XP Pro from Windows NT
- migrate and restore user data
- successful installs for over 55 sites (Agent) offices, averaging 5 workstations each, some as high as 15 stations
- all sites assigned to me completed on time with zero "roll-over" rate.
-
|
|
Internet Technical Support Specialst
|
January 2000 - August 2003
|
|
Internet Services Of The Low Country, Beaufort and Bluffton, SC
|
|
Provided phone technical support for our dial up customers and DSL customers. Also supported cable customers with our sister company. Additional duties to include: - managing our Bluffton, SC office
- on-site troubleshooting of ISP related problems and technical difficulties to result in a stable and usable connection.
-
|
|
E-911 Dispatcher
|
February 1995 - April 1996
|
|
Beaufort County Communications, Beaufort, SC
|
|
Enhanced 911 (E-911) Dispatcher to include: - Radio dispatch of Fire / EMS units
- Sheriff's Radio Dispatch of road units for all of Beaufort County, SC
- 911 Call Taker for emergencies
- admin land-line phone answering to include 32 land line phones and nine 911 lines
- Team of 4 or 5 people per shift
- Part of first in-state SC class for Enhanced 911 in Columbia, SC with a 90% score.
-
|
|
Air Traffic Controller, US Marine
|
July 1991 - March 1995
|
|
US Marines, Various
|
|
USMC Air Traffic Controller. Last stationed at Beaufort, SC MCAS. Training at NAS Millington, TN Naval ATC Schools. RADAR controller including: - RADAR Air Traffic Control Facility (RATCF) rating including final Precision Approach RADAR (PAR) control, RADAR Flight Data, and Arrival control
- Primary Position Instructor for Flight Data (Crew A)
- Position Instructor for Final Control; Both MCAS Beaufort, SC
-
|